The Effect of Service Leadership, Affective Commitment, and Work Motivation to the Lecturer’s Performance and the Quality of Service in Faculty of Teachers Training and Education Lambung Mangkurat University Banjarmasin

Abstract

Here are seven objectives of the study. First, to find out the effect of service leadership to the lecturer’s performance; Second: to find out the effect of affective commitment to the lecturer’s performance; Third: to find out the effect of work motivation to the lecturer’s performance; Fourth: to find out the effect of service leadership to the quality of service; Fifth: to find out the effect of affective commitment to the quality of service ; Sixth: to find out the effect of work motivation to the quality of service; and Seventh: to find out the lecturer’s performance to the quality of service in Faculty of Teachers Training and Education (FKIP) at Lambung Mangkurat University (UNLAM) Banjarmasin. The research is designed as explanatory research and the population is 205 persons. The sampling technique used is proportional stratified random sampling. To determine the number of sample in this research, the Slovin formula is used where 136 persons have been chosen. The data were analized using Structural Equation Modeling (SEM) through the computer package program Partial Least Squares (PLS). The result of the first hypothesis testing is that the coefficient of the effect of service track to the lecturer’s performance is 0.351 and the counted-t is 2.300. The value of the counted-t is > table – t, so that the hypothesis of the dean’s service leadership has significant effect to the lecturer’s performance at FKIP UNLAM Banjarmasin is accepted. It means there is an effect of the service leadership to the lecturer’s performance; The second hypothesis, affective commitment has significant effect to the lecturer’s performance, the value of which is 0.006 and the counted–t is 0. 048. The counted–t is table-t, so the hypothesis of work motivation is accepted. It means there is a significant effect of work motivation to the lecturer’s performance; The fourth hypothesis testing results in the value of 0.232 and counted– t is 2.068 to the effect of service leadership to the quality of service. The value of counted – t is > the table –t, so the hypothesis of the dean service leadership has significant effect to the quality of service in FKIP UNLAM Banjarmasin is accepted. It means there is an effect of the service leadership to the quality of service;The fifth hypothesis, affective commitment has significant effect on the quality of service at FIKP UNLAM Banjarmasin. The result of the hypothesis testing shows that the coefficient of the effect of the affective commitment to the quality of service is 0,237 and the counted-t is 2,494 which means > table – t, so the affective commitment has significant effect on the quality of service in FKIP UNLAM Banjarmasin is accepted. It means there is an effect of the affective commitment to the quality of service; The sixth hypothesis is the significant effect of work motivation to the quality of service in FKIP UNLAM Banjarmasin. The coefficient of the effect of work motivation to the quality of service is 0.240 and the counted – t is 2.219. The value ot the counted - t is > table-t, so the hypothesis of the effect of work motivation to the quality of service at FKIP UNLAM Banjarmasin is accepted, which means that there is significant effect of work motivation to the quality of service. The seventh hypothesis, the lecturer’s performance has significant effect to the quality of service at FKIP UNLAM Banjarmasin. Result of the hypothesis testing shows that the coefficient of the effect of the lecturer’s performance to the quality of service is 0.191 and counted-t of 2.067 which is > table-t. The hypothesis of the lecturer’s performance has significant effect of the quality of service at FKIP UNLAM Banjarmasin is accepted. There is an effect of the work to the quality of service.