The Effect of Sensory Satiety on Perceived Benefits: The Case of Aesthetic Consumption in South Korea

Abstract

Repeated exposure to aesthetic design results in consumers experiencing satiation because of sensory satiety. In other words, being consistently exposed to aesthetic stimuli activates consumers’ sensory satiety, defined as the drop in sensory pleasure, and the resulting reduction of their value of aesthetic products ultimately leads to switching intentions. That is, sensory satiety reduces functional and emotional benefits. Furthermore, consumers are unlikely to recall every item they have consumed, and are instead likely to focus on a particular option. Thus, this study predicts that consumers can recover from satiation over time. This research proposes that both satiation and accustomedness negatively affect functional benefit. As an empirical study, the research uses a multiple regression model for two purposes: The first is to test the impact of sensory satiety on perceived benefits, and the second is to observe the change in sensory satiety over time. We find that satiation and accustomedness, as sub-dimensional scales of sensory satiety, reduce perceived benefits. The results showed that it is clear that only satiation reduced functional benefits, whereas both satiation and accustomedness reduced emotional benefits. In addition, our study confirms the change in sensory satiety over time. Consumers who have been continuously exposed to, and used, aesthetic products become accustomed to them and feel satiated. Based on these results, this study will be useful for the sustainability of the product life cycle.