Abstract
In modern age, positive psychological capital is as important as financial capital for organizational development and sustainability. Efficacy, hope, optimism, and resilience are the dimensions of positive psychological capital. Emotional labor is defined by Hochschild as control of self emotions at work by workers who have a high degree of contact with coworkers within the organization or with external clients, so as to create an expression, voice or body gesture which is acceptible to the clients. Emotional labor is analysized under three components: surface acting, deep acting and naturally felt emotions. This study is aimed to investigate the impact of positive psychological capital on emotional labor. So a research is conducted with the aim of exploring the relationship between the sub-dimensions of psychological capital and emotional labour.
Highlights
The importance, intensity and complexity of the interaction between people rises significantly in working life as in general social environment
We know that suppressing emotions or showing fake emotions require psychological effort which may have stress outcomes over the long term (Grandey, 1999,1)
It is possible to argue whether a positive psychological capital can diminish the negative effects of emotional labor
Summary
The importance, intensity and complexity of the interaction between people rises significantly in working life as in general social environment. During these interactions, displaying certain actions while suppressing others are accepted to be relevant in meeting high-order standards of both individual and organizational performance. Despite the importance attributed to the process of emotion control, negative effects of this process on the well- being of people in business life is not overlooked. PsyCap is believed to be positively related to psychological health and outcome. Past research shows that PsyCap is positively related to employees’ psychological health and job satisfaction (e.g., Luthans, Avolio, Walumbwa, & Li, 2005). Psycap is found to be a personal resource which
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