THE EFFECT OF PERSONAL AND SOCIAL COMPETENCES ON COUNSELORS’ RESPONSIVE SERVICES

Abstract

One of the most frequently provided services by school counselors is responsive service. For this reason, it is very important to understand the performance of school counselors in responsive services and the factors that influence these services. The objective of this study was to obtain a detailed description of school counselors’ performance in responsive services, self-knowledge, self-confidence, confidence in others and communication skills in Makassar. A quantitative ex post facto research design was employed. This study involved 128 counselors from public junior and senior high schools in Makassar. The participants were chosen using a simple random technique. The data were collected using a Likert-scale questionnaire. Data analysis utilized descriptive statistics as well as inferential statistics via regression analysis. The study results demonstrate that the counselors’ performance in responsive services, self-knowledge linked to responsive services, self-confidence, and confidence in students when conducting responsive services are moderately high. In contrast, the basic communication skills exhibited by the counselors are high. The counselors’ self-knowledge, self-confidence, confidence in students, and basic communication skills, respectively, have a favorable influence on the counselors’ performance in responsive services. As a simultaneous process, the counselors’ self-knowledge, confidence (in themselves and in students), and basic communication skills positively affect their performance in responsive services.