The Effect of Perceived Organization Support on the Motivation for a Licence Examination

Abstract

This study explores the effect of the hospitality industry's perceived organization support on the motivation to apply for the bartending licence examination. Research targets were managers and employees of Taiwan's international hotels and chain restaurants. A total of 260 questionnaires were distributed and 188 effective samples were returned, representing a response rate of 72.3%. The research tool was a structured survey, containing one set of scales for organization support and another for employee motivation. Using correlation analysis and hierarchical multiple regression analysis, this study performed correlation and forecast analysis of perceived organization support and motivation. Empirical results indicated that perceived organization support is not significantly related to employees' “intrinsic motivation” and “extrinsic motivation”. Also, from examining perceived organization support predictability, the results demonstrated that only perceived organization “monetary support” could effectively predict employees' “extrinsic motivation” in applying for the bartender examination. Finally, this paper examined the effect of demographic characteristics on perceived organization support and motivation. The results of this study can be used as a reference for hospitality business owners in determining an organization's support for employees' applications for licence examinations.