Abstract
This study sought to investigate the effect of IT employees' engagement on organizational performance through the mediating role of job satisfaction for IT employees within the IT Departments in Jordanian banking sector. Quantitative research design and regression analysis were applied on a total of 429 valid returns that were obtained in a questionnaire based survey. The results showed that IT employee engagement significantly affected organizational performance and three of its dimensions, vigor, absorption, and dedication contributed significantly to organizational performance. The results also showed that IT employee engagement positively and significantly affected job satisfaction, where vigor had the most contribution. In addition, it was found that job satisfaction significantly and positively affected organizational performance. Furthermore, job satisfaction only partially mediated the association between IT employee engagement and organizational performance. This study implies that IT departments in Jordanian banking should try their best to promote and facilitate IT employees' engagement and satisfaction in an effort to improve their performance, which will eventually yield positive results for the bank as a whole. In light of these results, the research presented many recommendations for future research, the most important ones were the application of this study in other sectors, cultures, and countries, the exploration of the moderating role of job satisfaction instead of mediating role, and the use of other sampling techniques.
Highlights
Many companies realized that employees are organizations best assets that they can compete with internal and external organizations in their sectors (Bailey et al, 2016)
The goal of this study is to examine the effect of Information Technology (IT) employee engagement on organizational performance through job satisfaction in the Jordanian banking sector
The results showed that the null hypothesis should be rejected and the alternative hypothesis should be accepted since the p-value for the Sobel test (< 0.001) falls below the established alpha level of 0.05, indicating that the association between IT employee engagement and organizational performance is mediated by job satisfaction
Summary
Many companies realized that employees are organizations best assets that they can compete with internal and external organizations in their sectors (Bailey et al, 2016). Employee engagement and job satisfaction are regarded as interchangeable concepts; ; it is not necessary that a happy employee is always a healthy employee (Musgrove et al, 2014). Many researchers in their studies support the relationship between organizational performance and employees' engagement, for example, Albdour and Altarawneh (2014). It is very important for decision makers and diagnostic and practical researchers to rely on an evidence base to make tangible progress in the employee engagement practice, job satisfaction and company performance
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