The Effect of Cyber Security Risks on E-Governance usage: A Case Study of Tanzanian Immigration Department

Abstract

The use of e-Governance, has offered citizens a convenient, efficient and transparent manner of enjoying most important services. However, ICT services are prone to cyber security threats which can hinder the effective and efficient usage of e-Governance services. This study assessed the effect of cyber security threats and risks on the Tanzania e-Governance services usage at the Immigration department. The study has used an exploration research design to collect primary data from 113 randomly sampled respondents at the Tanzania Immigration department. The data was analysed descriptively to determine the frequency and mean relationships between the variables. Additionally, a regression model has been used to determine the direction of relationships between the independent and dependent variables. The findings revealed that 93.8% of the respondents are aware of the e-Governance services. However, this is not proportional to the e-Governance usage since only 27.4% of the responding officers indicated that they are frequent users of the service. The study further indicate that the system faces minimal security risks at the department which is a result of well-established security defense system such as the use of strong and frequent password change. The study recommends e-governance service operators should constantly monitor the systems to identify threats, develop a more user-friendly architecture, and promote adoption among Tanzanians.