Abstract
This study is based on interviews with politicians and managers responsible for the personal social services (PSS) in Swedish municipalities with three different organizational models (specialized, integrated, or combined). The aim was to understand the factors that influence organizational processes within the PSS, and how different organizational models affect social workers' interventions. The main results are summarized in a heuristic model that presents a number of fundamental intra-organizational factors that influence the organizing of the personal social services.
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