Management of Human Service Programs (5th ed.), by Judith A. Lewis, Thomas R. Packard, and Michael D. Lewis

This thesis examines how policy promoted as benefiting the users of human services can fail if it does not appreciate the front-line contexts its implementation depends on. The specific concern is how front-line practitioners in non-profit human services understood and responded to the application of service user rights policies to their practice settings. The study begins with the Hawke–Keating period of government, and ends in the late 1990s. During the Hawke–Keating period service user rights policies were explicitly incorporated into a range of Commonwealth human service programs as one manifestation of the new program management (NPM) approach to accountability and control.
\nFour Australian human service programs were sampled: the Supported Accommodation Assistance Program (SAAP), the Home and Community Care Program (HACC), Adolescent Mediation and Family Therapy services (AMFT), and the Youth Homeless Pilot Programme (YHPP). Services from each program in Melbourne, Wollongong, Darwin and the Gold Coast were studied. Forwards and backwards mapping were used to examine the nexus between policy as intended, and policy as understood by those undertaking direct service delivery with young people. The place ‘rights-talk’ had in the practice framework of these front-line practitioners was examined and compared with the espoused policy positions of the programs and the funded services they worked within. The various factors conditioning the workers’ approach to the service user rights aspects of practice were identified. The thesis concludes that front-line human service workers, whose practice is highly contextualised, thwart human service program design unless this design reflects the model of service delivery. Front-line bureaucracy theory was found to apply. The study details the tension between the various contexts of front-line practice and the service user rights policy framework. The level of connection with people and social institutions in the life situation of the young service user, combined with the extent to which the mandated model of service delivery was flexible or prescribed, were found to influence front-line practitioners’ approach to service user rights.

A Conversation with Joseph S. Wholey about the Program for Excellence in Human Services

Across the human service field, funders, executive directors, and program managers are faced with pressures to demonstrate effectiveness through measurable outcomes. Although performance measurement is often seen as an administrative burden imposed by funders to the detriment of direct service, it is increasingly accepted as crucial to achieving impact. Using a conceptual framework combining institutional theory and resource dependency theory, this article examines the field-level pressures facing human service organizations and reviews the research on nonprofit-level responses to these pressures. After an examination of key innovations in social measurement, including the theory of change logic model, outcome standardization projects, and trends in calculating social value, as well as lessons learned from data-driven social innovation efforts, future directions in research and practice are proposed.

The Metropolitan Medical Response System (MMRS) program of the U. S. Department of Health and Human Services (DHHS) provides funds to major U. S. cities to help them develop plans for coping with the health and medical consequences of a terrorist attack with chemical, biological, or radiological (CBR) agents. DHHS asked the Institute of Medicine (IOM) to assist in assessing the effectiveness of the MMRS program by developing appropriate evaluation methods, tools, and processes to assess both its own management of the program and local preparedness in the cities that have participated in the program. This book provides the managers of the MMRS program and others concerned about local capabilities to cope with CBR terrorism with three evaluation tools and a three-part assessment method. The tools are a questionnaire survey eliciting feedback about the management of the MMRS program, a table of preparedness indicators for 23 essential response capabilities, and a set of three scenarios and related questions for group discussion. The assessment method described integrates document inspection, a site visit by a team of expert peer reviewers, and observations at community exercises and drills.

The international community is facing the pressure of aging societies. In the United States of America, we will shortly be facing the aging of baby boomers, a dramatically large population expected to peak as senior citizens in 2030 at 70 million. Global societies are facing a crisis: lack of adequately trained and emotionally oriented personnel to work with aging persons in all fields, especially health and human services. There has been rising concern on how human service and social work programs resume their role in training future professionals in the aging fields. The focus of this article is an in-depth review of previous studies on understanding students' knowledge, negative attitudes toward older people, and how such attitudes and key factors are dissuasive to pursuing careers in the aging field. In addition, I provide a comprehensive review on factors that will increase the awareness of aging dynamics. Based on both persuasive and dissuasive factors, I conclude with aging curriculum improvements within academic human service programs and encourage interdepartmental collaborations for the benefit of all professions. Facing the fact that the aging population has been rising exponentially with the recent pressure of the aging of baby boomer generation in America, our society is facing a crisis: lack of adequately trained, and emotionally oriented, personnel to work with aging persons in various fields. In preparation, it is necessary to engage more awareness of aging and encourage people to enter aging specialties within the field of human services and social work. Particularly, training of professionals specializing in gerontology and geriatrics is urgent. Within the last three decades, there has been rising concern among human service and social work programs to resume their roles and develop new strategies on training future helping professionals in the aging fields.

Journal of Marital and Family TherapyVolume 20, Issue 1 p. 69-75 USE OF STANDARDIZED ASSESSMENT INSTRUMENTS BY MARITAL AND FAMILY THERAPISTS: A SURVEY Shelly R. Boughner, Shelly R. Boughner Counseling and Human Development Services Program Kent State University Shelly R. Boughner, MA, is a doctoral student in the Counseling and Human Development Services Program, College and Graduate School of Education, Kent State University, Kent, OH 44242.Search for more papers by this authorStuart F. Hayes, Stuart F. Hayes Counseling and Human Development Services Program Kent State University Stuart F. Hayes, MEd, is a doctoral student inthe Counseling and Human Development Services Progam, College and Graduate School of Education, Kent State University, Kent, OH 44242.Search for more papers by this authorDonald L. Bubenzer, Donald L. Bubenzer Counseling and Human Development Services Program Kent State University Donald L. Bubenzer, PhD, is an associate professor in the Counseling and Human Development Services Program, College and Graduate School of Education, Kent State University, Kent, OH 44242.Search for more papers by this authorJohn D. West, John D. West Counseling and Human Development Services Program Kent State University John D. West, EdD, is a professor in the counseling and Human Development Services Program, College and Graduate School of Education, Kent State University, Kent, OH 44242.Search for more papers by this author Shelly R. Boughner, Shelly R. Boughner Counseling and Human Development Services Program Kent State University Shelly R. Boughner, MA, is a doctoral student in the Counseling and Human Development Services Program, College and Graduate School of Education, Kent State University, Kent, OH 44242.Search for more papers by this authorStuart F. Hayes, Stuart F. Hayes Counseling and Human Development Services Program Kent State University Stuart F. Hayes, MEd, is a doctoral student inthe Counseling and Human Development Services Progam, College and Graduate School of Education, Kent State University, Kent, OH 44242.Search for more papers by this authorDonald L. Bubenzer, Donald L. Bubenzer Counseling and Human Development Services Program Kent State University Donald L. Bubenzer, PhD, is an associate professor in the Counseling and Human Development Services Program, College and Graduate School of Education, Kent State University, Kent, OH 44242.Search for more papers by this authorJohn D. West, John D. West Counseling and Human Development Services Program Kent State University John D. West, EdD, is a professor in the counseling and Human Development Services Program, College and Graduate School of Education, Kent State University, Kent, OH 44242.Search for more papers by this author First published: July 1994 https://doi.org/10.1111/j.1752-0606.1994.tb01013.xCitations: 25 AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Citing Literature Volume20, Issue1July 1994Pages 69-75 RelatedInformation

Environmental Practice in the Human Services points to the need for the human services to return to their historic mission of environmental change. It moves beyond the more general conceptual emphasis on person-in-environment toward the development of an environmental practice technology based on an intervention model which prescribes specific micro and macro roles and functions. It may open the way to recapturing the conceptual breadth which characterized the first 40 years of social work as a professional and occupational entity. The ecological perspective in social work has fostered an interest in the impact of social environments on service consumers. Environmental Practice in the Human Services tries to rectify the historical imbalance in the human services that has emphasized people-changing methods, giving secondary emphasis to environmental change. It instructs students preparing for practice in the human services, as well as agency practitioners, in the knowledge and skills necessary in environmental practice. Cases in environmental practice are used to illustrate how these skills are utilized in actual practice situations.The book's scope includes practice at the direct service, adminstration, planning, and social policy levels; it integrates micro and macro practice and shows how these two levels of practice are interdependent. This enables human service practitioners to create and/or modify social environments to enhance the functioning of clients being served in human service programs. Topics covered include: important skills in environmental practice, including decisionmaking, negotiating, and leadership community practice and resource coordination social support the impact of organizational environments on practice environmental practice for the chronically disabledAuthor Neugeboren's approach is unique in its in-depth focus on environmental practice, applying concepts of social environment to specific practice roles. This practice-specific content, which provides tools needed for environmental practice, is in contrast to existing texts on the social environment which are very theoretical and not integrated with practice. He includes material from the field of social ecology which has not been included in existing texts. It shows how practitioners and administrators, planners, and policymakers can facilitate and support each other's work.Reading Environmental Practice in the Human Services will enlighten students and practitioners with specific skills for impacting on different social environments to enhance client benefit. It tells how a direct service practitioner can determine which organizational environments are suitable for particular client needs in making agency referrals. It also provides administrators with information about designing, planning, and managing agencies with functional organizational environments which achieve effective services.

Human resource is the first resource to promote social and economic development, and human resource service industry is an important part of modern service industry. Focusing on the development of human resource service industry in Shandong Province, this study analyzes the development and problems of human resource service industry in Shandong Province, and provides new ideas for promoting the coordinated development of human resource service industry.

Journal of School HealthVolume 72, Issue 3 p. 128-130 School Nurses Identify Barriers and Solutions to Implementing a School-Based Hepatitis B Immunization Program Andrea D. Guajardo, Andrea D. Guajardo Andrea D. Guajardo, MPH, Grant Administrator. Christus Health, Rt. 1 Box 349. Alvin. TX 77511; (and131@hotmail.com).Search for more papers by this authorAmy B. Middleman, Amy B. Middleman Amy B. Middleman, MD, MPH, MSEd, Dept. of Pediatrics. Baylor College of Medicine, 6621 Fannin, MC 3–3340, Houston, TX 77030; (amym@bcm.tmc.edu).Search for more papers by this authorKim M. Sansaricq, Kim M. Sansaricq Kim M. Sansaricq, RN, MPH, Program Manager, Houston School-Based Adolescent Hepatitis B Immunization Initiative, 1115 S. Braeswood, Suite 206, Houston, TX 77030; (ksansaricq@mail.evl.net).Search for more papers by this author Andrea D. Guajardo, Andrea D. Guajardo Andrea D. Guajardo, MPH, Grant Administrator. Christus Health, Rt. 1 Box 349. Alvin. TX 77511; (and131@hotmail.com).Search for more papers by this authorAmy B. Middleman, Amy B. Middleman Amy B. Middleman, MD, MPH, MSEd, Dept. of Pediatrics. Baylor College of Medicine, 6621 Fannin, MC 3–3340, Houston, TX 77030; (amym@bcm.tmc.edu).Search for more papers by this authorKim M. Sansaricq, Kim M. Sansaricq Kim M. Sansaricq, RN, MPH, Program Manager, Houston School-Based Adolescent Hepatitis B Immunization Initiative, 1115 S. Braeswood, Suite 206, Houston, TX 77030; (ksansaricq@mail.evl.net).Search for more papers by this author First published: 09 October 2009 https://doi.org/10.1111/j.1746-1561.2002.tb06531.xCitations: 17 Supported in part by the Episcopal Health Charities, National Foundation for Infectious Disease, City of Houston, Dept. of Health and Human Services, SmithKline Beecham, and Project #MCJ-489501 from the Maternal and Child Health Bureau (Title V, Social Security Act), Health Resources and Services Administration, Dept. of Health and Human Services. AboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Share a linkShare onFacebookTwitterLinked InRedditWechat No abstract is available for this article.Citing Literature Volume72, Issue3March 2002Pages 128-130 RelatedInformation

Animal-Assisted Human Services (AAHS) is a variety of interdisciplinary practices, including assistance/service animals and Animal-Assisted Interventions such as Animal-Assisted Activities, Animal-Assisted Learning, and Animal-Assisted Therapy. The Human-Animal Bond and Human-Animal Interactions (HAI) bridge the Natural Sciences, Humanities, Veterinary Medicine, and Applied Sciences. Over the last century, AAHS has gradually evolved into a booming, lucrative marketplace characterized by for-profit and non-profit businesses within Canada’s economy. Even so, there are no integrated national, provincial, or territorial frameworks for AAHS within Canada’s healthcare, social, justice, and correctional services on which its human services and economy are built. By the same token, the lines remain blurred concerning the essential competencies and credentials required to work or volunteer within the industry or how or where to begin pursuing a career within this rapidly growing ecosystem. Consequently, AAHS is still in its infancy as a recognized sub-category within Canada’s Human Services Industry. Additionally, this broad, multifaceted industry encompasses silos, such as the horse and dog industries. While both industries provide AAHS, their self-contained environments inhibit opportunities to cross-pollinate their knowledge, experiential learning, and expertise in theory and practice. Therefore, uniting and converging related industries within this milieu would help to open doors to new possibilities, innovations, and relationships that would not be possible otherwise. The correlation with HAI makes these human services a distinct discipline in its own right. For over two decades, The Canadian Foundation for Animal-Assisted Support Services (CF4AASS), an impartial national registered charity, has promoted the availability, credibility, and sustainability of excellence in AAHS. Co-designing this industry sector standard was a catalyst for integrating and engaging relevant stakeholders to cultivate mutually beneficial outcomes and building blocks toward a seamless national AAHS Centre of Excellence. Subsequently, re-imagining AAHS was a call to action where opportunity and shared responsibilities intersect. Embracing an integrated approach to foster unity in diversity and the co-innovation of AAHS, its marketplace, and the environments in which it interconnects is rooted in CF4AASS’s culture and support services. Illustrating the industry sector’s combined value, national footprint, and socio-ecological and socio-economic Systems (SES) impact would significantly enhance this promising sector’s complementary and essential human services contributions throughout Canada. With this in mind, I hope this commentary sheds light on why the development of a voluntary standard was long overdue and a proactive measure to benefit multiple stakeholders, a step forward to nurture and facilitate solidarity and innovation.

Abstract: This article discusses measurement issues that arise when evaluators attempt to assess the meaning and extent of integrated service delivery in human services programs. Service integration is a concept that is currently enjoying a major revival. Current social policy directions (especially on the part of the Ontario government) reflect a renewed will to implement integrated service delivery models in human service programs and organizations. Earlier work, from the mid 1970s through the early 1980s, on measuring this slippery aspect of organizational and program functioning is now being reexamined, revised, and updated. Lessons learned from evaluating an interministerially sponsored childrens’ services program in Ontario are presented here. Evaluation issues explored in this article include recommended procedures for measuring program stakeholders’ visions of “ideal” integration as well as their views of the extent of “real” service integration in functioning programs and on how and why to compare “ideal” to “real” human service integration.

During the past three decades, empirically supported strategies have been demonstrated for the training of competencies--highly specific skills and behaviors that are needed to complete a critical job task. The present article reviews several examples of competency-based training in human service programs and provides guidelines for the implementation of competency-based training by managers. Four methods for delineating a competency model are described, with recommendations for using them in combination. A sample direct support worker competency is described, and a guideline is provided for conducting competency-based training on the job based on the findings of research on performance-based feedback. This guide may offer some assistance to managers of human service programs.

China's human resources service industry is facing unprecedented opportunities and has a bright future. The rapid development of the industry has led to an increasing demand for human resources management personnel. Shandong Province is forward-looking in the human resources service industry, and the study of the current situation and problems of human resources service industry talent demand in Shandong Province is representative and important for the whole country. This paper analyses the current situation of the demand for human resource service personnel in Shandong Province through a study of the managers of human resource service companies in Shandong Province and comes up with targeted recommendations.

Antiviral Therapeutics: Key to Curbing the COVID-19 Pandemic

An analysis of program evaluation course content in CSHSE–accredited human services baccalaureate programs