Abstract
Abstract This is a work about human and social management of organisations. It is a work focused on managers’ reality, in which the interests of various stakeholders are taken into account, and not merely those of shareholders. The work reflects on organisational-level questions and possibilities for sustainability. The general objective was to investigate, using a cooperative methodology, the competency development of managers, by introducing the sustainability discussion in this organisation’s environment. Paradoxes and ambiguities appeared to be significant for the development of competencies. These aspects, ignored in uncritical business programmes, were fundamental in broadening the vision of the managers involved. Keywords: sustainability, sustainable development, competencies, hospitality, co-operative inquiry
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