The Design-Related Quality Factors of Smart and Interactive Products

Abstract

The connected objects, also named smart products or smart device, are permeating into people’s lives and changing their behaviors and habits. They are updated from normal products by implanting electronic chips and system, connecting to the Internet or other devices, and users have to operate them through the physical the digital interface. Thanks to the popularity of smart products, the economy is increasing, the relevant market is expanding, and the consuming habit of society is evolving. Design as the force for innovation was given greater responsibility to the development of the smart product at this time. Nowadays, many design disciplines are involving smart objects, e.g. industrial design, interaction design, user experience design, service design. However, these interactive, technology-related products have high failure rate actually, most of them failed at the concept phase. These failures lead to design waste. Thereby, how to design a smart product with high quality of user experience is the critical question. The user experience quality in this context not only includes the form and function which focused by industrial design but also included the interactive mode, the emotional perception, and so on. Consequently, to get this success, to enhance the quality is the method to make the smart object stands out from the crowd in the competition. Thereby, this research attempted to demonstrate the specific factors of quality in the smart product in theoretical models by analyzing the complexity of the smart objects and discussing the quality of each part of the smart product.