The design of a model for providing information at local museums through mobile devices with Beacon technology

Abstract

This research aimed 1) to study the information and information system of the museum, 2) to create a system for providing information within the museum via mobile applications, and 3) to assess the satisfaction of the users of information system within the museum via mobile devices by using Beacon technology. First, the data were collected from related documents and interview with experts, and the obtained data were then used for the design of a system and an application called MUCON which is Beacon technology for providing information within the museum. The designed information system and MUCON application were then tested and assessed by visitors at Ja Thawee Folk Museum in Thailand in terms of their satisfaction towards the performance of the information system and mobile application design, including additional comments and feedback by using questionnaire. The results showed that the system for providing information within the museum via mobile applications and MUCON application were successfully designed and created. Moreover, the satisfaction with the performance of the information system and mobile application design was also assessed and proved that they were suitable for use. Limitations of the study are discussed, and recommendations for further research are also made.