The current situation of quality control circle among nursing quality management in Shandong Province: Cross-sectional survey

Abstract

Objective To provide the basis for the popularization and application of QCC,we investigate the operation status of nursing quality control circle (QCC) in Shandong Province, and analyze the existing problems. Methods A self-designed questionnaire which Cronbach’s α=0.905, was used to the attendees of the annual meeting of the Nursing Committee of Shandong Hospital Quality Management Alliance by convenience sampling. The questionnaire was filled out online by mobile phone scanning. SPSS 23.0 software was used to analyze the data. Results Among 224 respondents,score of GSES was 27.71±5.58, 96.0% thought it was necessary to continue the QCC, 91.1% thought that it could solve the problems of quality management and has applicability. The worst mastery of knowledge was development and review of countermeasures , accounting for only 6.7%. The calculation of target value was the best for 45.1%, the best which QCC report and evaluation was 32.1%(72/224) in the promotion and management of hospital-level QCC, and the worst which standardization approval was only 4.0%(9/224). The main obstacle factors include personnel, skills and in-hospital support. Conclusions Hospital departments should establish effective quality control circle training management methods, strengthen promotion and supervision; nursing managers should pay attention to the training of activities, pay attention to the unity and cooperation of different departments and doctors, and further promote the clinical application of quality management methods. Key words: Shandong province; Quality control circle; Cross-sectional survey; Quality management tools; Nursing Management