The Current Research Landscape on the Person with Disabilities (PWDs) Accessibilities on Digital Government: A Bibliometric Analysis

Abstract

Digital government has become an increasingly important area of research due to its potential to provide public value through enhancing accessibility to information, transparency, and public service delivery. Despite its growing popularity, the adoption and implementation of digital government face challenges, and literature discussing these issues is abundant. However, little research has been done to investigate the accessibility of digital government literature for persons with disabilities (PWDs) in the online Scopus database. This study utilizes bibliometric analysis to provide an overview of the current research landscape on PWDs' accessibility to digital government. The methodology involves a keyword search of the Scopus online database, with 356 documents selected for further analysis, and standard bibliometric indicators used to report the documents' profiles. The study includes a discussion of document and source types, language of publication, subject area, research trends, distribution of publications by countries, most active source title, citation analysis, top 20 highly cited articles, keywords, and visualization maps. The findings of the study indicate a growing body of literature on PWDs and digital government, with the highest number of publications in 2021. The United States is the largest contributor to PWDs and digital government research, and the most active source title for digital government research is the ACM International Conference Proceeding Series. The most highly cited article is "The impact of policies on government social media usage: Issues, challenges, and recommendations" by (Bertot et al., 2012). The study's limitations include the fact that it only examines PWDs' accessibility to digital government studies within the online Scopus database, which may not be representative of all relevant research. Nevertheless, the study provides the first bibliometric analysis of PWDs' accessibility to digital government research in the Scopus database and highlights important research trends that can inform future studies. Further research can explore the accessibility of digital government literature for PWDs in other databases and investigate potential solutions to enhance PWDs' accessibility to digital government.