Abstract
Robotic Process Automation (RPA) is a comparably new phenomenon in process digitalization and automation. Prior research has identified a clear need to analyze Critical Success Factors (CSF) for RPA. In this study, we set out to derive a corresponding framework. Based on a structured review of the literature and an analysis of 19 expert interviews, we identify 32 CSFs which we subsume in several contextual clusters. Building on prior literature on CSF, we critically discuss how far the success factors we found are RPA-specific or hold for other process automation technologies or process improvement efforts in general, too. Based on this, we highlight implications for both theory and practice and areas for future research.
Published Version
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