Abstract
The researchers have an interest to research and study this phenomenon with the aim of finding out how much There is a big difference regarding the quality of e-KTP recording services Population and Civil Registration Service Office with J-Monalisa services at Jember Regency. In this research, the approach used is a quantitative approach with a comparative method, for measurement in this study used Service Performance method (SERVPERF) while the population in this study is an infinite population with each-50 samples each. Results of the Mann Whitney non-parametric statistical test on service quality e-KTP recording between the Dispendukcapil Office and the J-Monalisa service resulting in a Mean Rank of 48.2 for Dispenduk capil Office services Jember Regency and 52.28 for J-Monalisa services and obtained rates The significance is 0.538, which is above 0.05 and the statistical value of Zcount is -0.616 below -1.96 so the decision is taken that H0 is accepted. Ha is rejected, which means no There are significant differences in the quality of e-KTP recording services between the Dispendukcapil Office and the J-Monalisa service For the results of data analysis on each dimension of service quality (dimension by dimension) Mann Whitney hypothesis test shows that all significance values per dimension are more than the 0.05 significance level and the Z value is less than Ztable -1.96 which shows that there are no service quality dimensions for each dimension significant differences in the quality of e-KTP recording services between offices Dispendukcapil Jember Regency and the J-Monalisa service, considering that the J- Monalisa is an innovation from the Jember Regency Population and Civil Registration Department in the form of a car mobile population administration services designed with similar infrastructure with conventional services from the Jember Regency Population and Civil Registration Office. So From that, the quality of service can be said to be equivalent or as good.
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