The Canadian hotel industry: a roundtable discussion on challenges and trends

Abstract

PurposeThis paper aims to provide a relevant backdrop for the Worldwide Hospitality and Tourism Themes (WHATT) theme issue on the hotel industry of Canada, and to describe how the 2012 WHATT roundtable in Canada was organised.Design/methodology/approachThe foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The paper is written in the context of the theme and strategic question for the 2012 Canadian WHATT roundtable: “What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?”.FindingsThis paper provides key information on Canada, its economic conditions, the tourism industry and the hotel industry. It also explains the origins of WHATT and its scholarly journey over the last 19 years. In capturing the essence of the 2012 WHATT roundtable discussion in Canada, the paper provides a strong foundation for the other seven papers that follow in this WHATT theme issue.Practical implicationsThe paper looks at key challenges of the hotel industry in Canada and provides thought‐provoking viewpoints from experts.Originality/valueReaders who are interested in the Canadian hotel industry would benefit from this paper. Authors include the president of the umbrella trade association for the hotel industry, the Hotel Association of Canada, and the editor and publisher of the leading trade magazine for the hotel industry of Canada, Hotelier.