The before and after of the airport concession at the International Airport of Rio de Janeiro: a survey of tourist demand

Abstract

Airport concessions in Brazil began in 2011 due to the need to improve passenger services and adapt airports to international standards. Physical and managerial transformations were adopted and, among the concessioned airports is the Tom Jobim International Airport - AIRJ, located in the metropolitan region of the state of Rio de Janeiro, which is the object of study of this work, which aims to understand the perception of passengers of the AIRJ in relation to the changes through quali-quantitative, bibliographical and explanatory research. Data were collected through interviews and online questionnaire. Respondents were people who used the AIRJ service before and after the concession process, covering the period prior to August 2014, when there was no intervention by the concessionaire, and from 2016, when most of the works were completed for the Rio de Janeiro Olympics. As a result, it was understood that passengers have perceived the AIRJ changes in a positive way, although some negative aspects are still signaled.