THE AVAILABILITY OF THE DOCUMENTATION REQUIREMENT TO OBTAIN THE ISO 9001:2015 CERTIFICATE IN PREFABRICATED BUILDING FACTORY- IRAQ: A CASE STUDY

Abstract

The study aims to shed light, define, and diagnose the item (documentation requirement) within one of the components of the general requirements of the international standard (ISO 9001:2015) in the prefabricated building factory in Kirkuk Governorate, Iraq. The purpose of the study was to identify the reality of the availability and application of these requirements necessary to obtain the certificate of international standards, by indicating the levels of achievement of the documentation items, as well as trying to open horizons for the application of other items necessary for the factory to obtain the mentioned certificate. In order to achieve this goal, it relied on the checklists that contributed to obtaining the necessary data to achieve the goal of the study. Based on the conclusions and recommendations of the study in its theoretical and field terms, proposals were made that are consistent with these conclusions, the most important of which was the statistical results showing gaps between the actual reality of the resource management requirements to obtain the international standards certificate (ISO 9001, 2015) and the theoretical academic reality and the prefabricated building factory to address them, where a gap of 70% is considered significant in the degree of application and documentation of certification requirements(ISO 9001, 2015). To improve the performance of the prefabricated building factory in order to obtain the Certificate for International Standards (ISO 9001, 2015). The most important recommendation from the study was the need to set up a computerized database to collect information on the operations and activities of the factory so that it could be used in future analysis and documentation. The need to use both traditional and new TQM tools and train the workforce to use them, as well as the necessity to universally use the documentation clause throughout the factory.