Abstract

Fintech does not only assist the banking, insurance, and capital markets. Islamic social finance such as zakat, ṣadaqah, and waqf is also expanded at a better level. Fintech in the Islamic finance space positively contributes to the development of Islamic finance products and services including Takaful. The growth of technology is undeniable since it proves that the world embraces the advantages of technology and innovation at various levels and purposes, especially in app usage on a daily basis. The Takaful industry also has changed its approaches to serve better to their client better by using apps to ease client policy or premium. This quantitative paper aims to examine client behavioral intention for takaful apps based on Unified Theory of Acceptance and Use of Technology (UTAUT) model. A total of 100 respondents were collected using convenience sampling. Expected from this study is useful in providing insight for a better understanding of the respondent behavior towards the takaful application usage.

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