Abstract
The performance of nurses as the front line is crucial in handling covid 19. The purpose of the research was to determine the effect of employee training, employee engagement, and work motivation on nurse performance in the healthcare industry when the COVID-19 pandemic occurred. The object of this research is a nurse with a staff position and a coordinator who works at the AN-NISA hospital located in Tangerang with 140 respondents from February until March 2021. This research uses a quantitative approach which will use questionnaire measuring tools and employee performance data during 2020. Data analysis using path analysis. This research concluded that appropriate employee training, employee engagement, and work motivation had a significant effect on nurse performance. However, employee training and work motivation have no significant effect on nurse performance through employee engagement when the COVID-19 pandemic occurred.
Highlights
The nurse is one of the leading professions in the COVID-19 era
The increase in motivation is by recognizing the dedication of nurses as front lines and paying more attention to infection control and physical discomfort caused by protective equipment (PPE)
Our results agree with findings from prior studies, especially Allande-Cussó (2021) and Larague (2020) stated that nursing during the COVID-19 pandemic was a difficult profession due to lack of knowledge, training in self-protection, and complex service restructuring, so that has an impact on work engagement and function as a nurse
Summary
Liu in The Lancet Global Health said nurses have a role in assessment, meeting daily needs including fluids, nutrition, elimination (defecation/ urination), and personal hygiene. The fulfillment of the nurse’s duties needs to be supported by the hospital management to maintain the quality and quality of hospital services during the COVID-19 pandemic. Retna Yulianti quality depends on nurses’ performance as the frontline in efforts to control and care in the era of the COVID-19 pandemic. This makes nurses a valuable human resource or employee asset because they can maintain the quality of the hospital when the nurse’s performance is good or damage the hospital’s reputation when the nurse’s performance is terrible and can directly impact profits
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