The airline perturbation problem: considering disrupted passengers

Abstract

When airlines are faced with some unforeseen short-term events, they have to reconstruct their flight schedules. Although aircraft recovery decisions affect passengers, these disrupted passengers and recovering them have not been explicitly considered in most previous aircraft recovery models. This paper presents an assignment model for airline schedule recovery which recovers both aircraft and disrupted passengers simultaneously, using a rolling horizon time framework. Our model examines possible flight retiming, aircraft swapping, over-flying, ferrying, utilization of reserve aircraft, cancellation and passenger reassignment to generate an efficient schedule recovery plan. The model ensures that the schedule returns to normal within a certain time and the objective is to minimize operational recovery aircraft cost, cancellation and delay cost as well as disrupted passenger cost. The model is tested using a data-set with two disruption scenarios. The computational results show that it is capable of handling the integrated aircraft and passenger recovery problem successfully.