Abstract
E-learning was mandated for all the higher education institutions (HEI) in the United Arab Emirates (UAE) to encounter the pandemic and practice social distancing in year 2020. This led education institutions to shift from face-to-face traditional classroom settings to online education channels for delivering education to their students despite being less familiar with the real-time remote learning. The current study attempts to measure the success of e-learning systems adopted by the HEIs in UAE. An e-learning system success measuring the framework based on DeLone and McLean (J Manage Inf Syst 19(4):9–30, 2003) was developed including the measures of quality, system use, perceptual benefits and future outcomes from students’ perspective. A survey was conducted from more than 1200 students studying at different higher education institutions of the UAE region. The findings have implications for educators and policy-makers recommending the success factors of e-learning delivery channels in this region.
Highlights
Covid-19 has hard-hit the world and changed the outlook of all the industries globally including the educational sector
To fill the existing gap and provide information to the educators and policy for making informed decisions, the current study empirically validates a multidimensional framework based on the DeLone and McLean’s IS success model, for measuring the success of the e-learning system adopted by the higher education institutions (HEI) in United Arab Emirates (UAE) and assess if the real-time online learning system remained useful in achieving its goals of delivering quality education to the students quarantined at their homes during the pandemic, and if they are satisfied with the quality of the system and the information imparted
The findings indicated that the adjusted R 2 of PerUse and UserSat remained 0.711 and 0.741, respectively, stating that more than 70% variance in students’ perception of e-learning system’s usefulness and their satisfaction with it, can be explained by the quality of the information imparted to them through these e-learning tools, quality of the e-learning system used, importance of the implementation of online mode of learning, in response to personal and external requirements, and their prior experiences of these e-learning tools, as part administration on a voluntary basis
Summary
Covid-19 has hard-hit the world and changed the outlook of all the industries globally including the educational sector. To fill the existing gap and provide information to the educators and policy for making informed decisions, the current study empirically validates a multidimensional framework based on the DeLone and McLean’s IS success model, for measuring the success of the e-learning system adopted by the HEIs in UAE and assess if the real-time online learning system remained useful in achieving its goals of delivering quality education to the students quarantined at their homes during the pandemic, and if they are satisfied with the quality of the system and the information imparted It further explores the role of the importance of the e-learning system implementation in the wake of the pandemic and user’s prior experience in determining his/her perception of its usefulness and intention to continue with online mode of teaching as an alternative to face-to-face teaching post-Covid as well. H6 Increase in user-satisfaction will cause an increase in future-use intention
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