Abstract
Maritime transportation plays a vital role in the flow of various cargoes within a supply chain system. In this context, seaports have also started undertaking the provision of value-added services in the supply chain management, where logistics costs and service effectiveness are vital. Terminals that handle dry bulk cargoes which have low unit prices and high elasticity to transportation prices, and general cargoes that require different planning and management for almost each operation have significant roles in the chain as well. This study aims to determine and evaluate the role of dry bulk and general cargo terminals in the supply chain with the value-added logistic services by focusing on Aliağa Region. Delphi technique has been employed to shed light on the role of the dry bulk and general cargo terminals and manufacturers in the scope of supply-chain and logistics-based components. Findings indicate that service effectiveness is important as well as operational efficiency in such terminals and service characteristics should be improved to become more supply-chain oriented. Value-added services are considered as a differentiation factor where customers pay great attention.
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