Tecnossocialidade no quotidiano de profissionais da saúde e interação com usuários na pandemia de covid-19

Abstract

ABSTRACT Objective to understand the use of health technologies and virtual social networks in Primary Health Care professionals’ daily lives and reference units in the COVID-19 pandemic. Methods an integrated-qualitative multiple case study, based on the Comprehensive Sociology of Everyday Life, with 47 professionals. Results technosociality is present in professionals’ daily lives, with advances during the COVID-19 pandemic. The use of health technologies and virtual social networks facilitate: communication between professionals and management, professionals and users; access to educational materials; scheduling appointments and exams; clarification of doubts during the service; monitoring of suspected and confirmed cases of COVID-19. The protocol elaboration to organize work with the use of cell phone is a necessity. There is a lack of management support and infrastructure for the use of technosociality by professionals. Conclusion and implications for practice The pandemic boosted the use of technosociality in health professionals’ and services’ daily lives. Health technologies and virtual social networks represent an alternative for continuity of care and monitoring of patients with COVID-19.