Abstract
Professional service providers, due to their use of information and communication technology (ICT), could be global players. The market for congresses, conferences, trade shows, and business events attract clients and contractors from around the world. Competition between firms motivates them to apply advance technologies that enable faster and easier cooperation. The aim of this exploratory study was to identify and classify ICT used in knowledge management among professional event service providers. By applying method triangulation (interviews, meta-linguistic coding, analysis of association graphs, and netnography), the authors identified key terms related to knowledge management and technology. Firms differed by type and length of market presence. The technologies used by firms were grouped into five types. The analysis of competition in search engines confirm high scores for technology service providers (i.e., cloud data and beacon).
Highlights
Modern technologies are the foundation for global professional business services and nowadays, they face the objective necessity of using new information and communication technologies (ICT) (Thurston & Singh, 2010)
Proper knowledge management processes acquire particular significance here, as these service suppliers are characterized by high-intensity knowledge (Borodako, Berbeka, & Rudnicki, 2016), especially in the field of tacit knowledge, one of the qualifying features for inclusion in knowledge-intensive business services (KIBS) (Segal-Horn, 2006; Tether, 2005)
Given the highly specialized yet poorly researched nature of the KIBS industry, the following methods were used for data collection and analysis: 1. 21 interviews were conducted with managers or owners of well-known companies organizing international events based in Poland
Summary
Modern technologies are the foundation for global professional business services and nowadays, they face the objective necessity of using new information and communication technologies (ICT) (Thurston & Singh, 2010). They constitute a basic tool in knowledge transfer processes – mutual generation and accumulation of knowledge between participants on the B2B market (Nonaka & Takeuchi, 2006). Knowledge is globally perceived as a crucial resource on a micro (company) and macro (economy) scale With respect to the former level, in light of the knowledge based-view of an organization (Spender, 1996; Nonaka & Toyama, 2007) highlighted two dominant goals of a firm: the generation and application of knowledge (Nonaka & Takeuchi, 2006). Transferring and sharing: knowledge management focused on the organizational knowledge sharing process
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