Technology intelligence systems: practices and models for large, medium-sized and start-up companies

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Technology intelligence is one of the latest management approaches that many companies are adopting in order to be successful in today's rapidly changing and challenging technological environment. This paper aims to provide insight into how leading multinational, technology-intensive companies, as well as medium-sized and start-up companies, organise and run a technology intelligence system. Issues such as process tasks and roles, forms of coordination and communication, influential factors, suitable structures and appropriate methods are discussed and further developed. Emphasis is given to 'best practices' in use, which have been taken from numerous interviews and in-depth action research, and which are presented as case studies in this paper.