Abstract
Understanding the factors affecting the use of healthcare technologies is a crucial topic that has been extensively studied, specifically during the last decade. These factors were studied using different technology acceptance models and theories. However, a systematic review that offers extensive understanding into what affects healthcare technologies and services and covers distinctive trends in large-scale research remains lacking. Therefore, this review aims to systematically review the articles published on technology acceptance in healthcare. From a yield of 1768 studies collected, 142 empirical studies have met the eligibility criteria and were extensively analyzed. The key findings confirmed that TAM and UTAUT are the most prevailing models in explaining what affects the acceptance of various healthcare technologies through different user groups, settings, and countries. Apart from the core constructs of TAM and UTAUT, the results showed that anxiety, computer self-efficacy, innovativeness, and trust are the most influential factors affecting various healthcare technologies. The results also revealed that Taiwan and the USA are leading the research of technology acceptance in healthcare, with a remarkable increase in studies focusing on telemedicine and electronic medical records solutions. This review is believed to enhance our understanding through a number of theoretical contributions and practical implications by unveiling the full potential of technology acceptance in healthcare and opening the door for further research opportunities.
Highlights
Technology acceptance is defined as opposite to the term rejection, where it signifies the positive decision toward using an innovative solution [1,2]
This review provides a broader view for understanding healthcare technologies and identifies the potential gaps in technology acceptance in healthcare
Based on the theory of planned behavior (TPB), the results revealed that attitudes and perceived behavioral control factors significantly influence the intention to use the e-learning continuing medical education (e-Continuing Medical Education (CME)) solution
Summary
Technology acceptance is defined as opposite to the term rejection, where it signifies the positive decision toward using an innovative solution [1,2]. A user’s acceptance of technology is significant at any time and at the design phase or directly after implementation. Non-stop changes will occur in the information systems, their designs, working environments, and potential users. There is no doubt on how information technologies have proliferated in the healthcare sector [5]. Information technologies are important to enhance the quality of healthcare services and improve patients’ satisfaction. The staff using the technology in the healthcare domain is an essential issue, since information technologies play a vital role in increasing their work efficiency and effectiveness [6]. The low levels of acceptance for particular information technology can lead to failure or delay in implementing that technology. The lack of acceptance of technology in healthcare can negatively impact its key objectives [7]
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