Abstract
Abstract This study aims to evaluate the level of technological vigilance in relation to health service quality at Azadi Hospital in Dohuk and Gulan Hospital in Akre. The study also aims to determine how technological vigilance and its dimensions (market vigilance, information vigilance, and competitive vigilance) affect the health service quality in these hospitals. The importance of this research lies in providing a theoretical and practical framework that explains the relationship between technological vigilance and health service quality. The study used a descriptive-analytical approach and relied on questionnaires to collect data. The randomly selected staff members from Azadi and Gulan Hospitals have participated in the survey. A total of 40 questionnaires were distributed to supportive and medical staff at Azadi Hospital, and 34 questionnaires were distributed to supportive and medical staff at Gulan Hospital. A total of 62 questionnaires were returned from both hospitals .In general, the research attempts to answer the following questions: 1-What is the nature and type of correlations between dimensions of technological vigilance and the health service quality among supportive and medical staff at Azadi and Gulan Hospitals? 2- What is the nature and type of influence relationships between dimensions of technological vigilance and the health service quality among supportive and medical staff at Azadi and Gulan Hospitals? The research aims to the following: Describe and diagnose the levels of dimensions of technological vigilance and health service quality among supportive and medical staff at both hospitals. Test the correlation between dimensions of technological vigilance and the health service quality among supportive and medical staff at both hospitals. To investigate the impact of dimensions of technological vigilance and the quality of health services among supportive and medical staff at both hospitals.The researchers employed various statistical tools to analyze and test research hypotheses for the data collected through questionnaires from supportive staff (administrators, engineers, and accountants) and medical staff (doctors and nurses) in the two investigated hospitals. The research drew several conclusions, with the most important one confirming a significant and positive correlation between technological vigilance and its dimensions, and health service quality. The study also found a significant and positive effect between these two variables. The study also showed that the competitive vigilance dimension had the highest significant and positive correlation and effect on health service quality, followed by informational technological vigilance and market technological vigilance, respectively. Based on the findings, various suggestions have been put forward.
Published Version
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