Systems development approach: transcending methodology

Abstract

Abstract. This paper presents the findings of an empirical study investigating the nature of the process of information systems development. These findings are used to identify systems development approach, which extends understanding of the information systems development process beyond the levels of methodology and technical expertise. The term approach expresses the rich, varied, and complex ways in which professionals deal with development situations. The term transcends methodological components – which can be combined, tailored, or omitted altogether. Within approach, a framework for method choice, a key diagnostic scheme, and the use of a central repository reveal the significant background activity that goes into developing information systems. It is suggested that the information systems development process ultimately involves a professional using an approach to intervene in a problematic situation for developing the organization's information and, if needed, other systems. This understanding has implications for examining the field's ineffectiveness in relation to the approach adopted – rather than the methodology used.