Abstract
This paper develops a general framework for strategic IT planning using a systemic CSF (critical success factor) methodology. The systemic approach gives emphasis to concentrated rethinking of corporate goals, strategies, organizational tasks and the strategic information requirements in the IT planning process. The aim of CSF study is to elicit involvement and views from the corporate and project management to establish those few areas of major concern that are critical to the success of their organization. Separation of IT-related CSFs and concerns from those non-related ones is necessary. Non-IT related CSFs concerning leadership, organization, human resource management, in-house capabilities, and a shared value can have major impacts of the success of IT applications. The corporate management must also be clear about its relative IT strategy positioning, its motivation and expectation from proposed IT investment. A CSF case study is used to map up the CSF study procedure and to present some of the lessons learned.
Published Version
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