Systematic literature study for dimensional classification of success factors affecting process improvement in global software development: client–vendor perspective

Abstract

The majority of organisations are globalising their software development activities by following the ideas of global software development (GSD). The motivation behind the adoption of GSD phenomena are the list of benefits gained by the software industry. However, there are different challenges face by the GSD organisations, particularly the issues related to software process improvement (SPI). The aim of this study is the identification and classification into categories of the success factors that can impact SPI initiatives taken in GSD organisations. The systematic literature review (SLR) method has been used to extract the success factors from the literature. SLR phases, ‘planning, conducting, and reporting the review’ have been followed to perform this study. Totally, 15 success factors were identified and classified into the six main categories. The authors have also reported the critical success factors of SPI, i.e. management commitment, staff involvement, roles and responsibilities, communication, and resources allocation. This article also reported the similarities and differences between the success factors classified on the bases of client-vendor organisation and size of the organisation. The identified factors can contribute towards the implementation of SPI programme in both client and vendor GSD organisations because these factors represent key areas of process improvement.