Sustaining Organizational Excellence during Crisis through Psychological Contract and Organizational Citizenship- an Analysis in Healthcare Sector

Abstract

Business environment turbulence and the challenges provided by the epidemic have drastically altered the working environment. During the crisis and remote working mode, strategic initiatives created employee behavioral changes, significantly impacting previously held perceptions about the psychological contract (PC) and organizational citizenship behavior (OCB). Understanding psychological contracts and job relationships will strengthen understanding of organizational citizenship behavior. The present research investigates the elements of organizational excellence in connection to the healthcare profession using psychological contracts and employee citizenship behavior. The research provides empirical evidence. The study contributes to the current frame of literature. It gives insight to the professionals working in the healthcare sector to know the role of the PC in establishing employee behavior through intervening variables that will lead to organizational excellence and organizational citizenship behavior. The study has practical implications for healthcare sector, enabling them to benefit from the findings in achieving organizational excellence.