Abstract
There is increased attention in sustainability and sustainable development practices in business industry since last decade. Organizations are under immense pressure to do business that substantially imparts value not only in economical dimension but also satisfy two other important dimensions of sustainability; social and environmental dimensions. In pursuance to excellence organizations have been adopting various strategies and models among which Total Quality Management (TQM) and Business Excellence (BE) models stand up most. However these TQM/ BE models are focused to Excellence more in economical terms and less in social and environmental terms. This study attempts to examine the coherence of TQM/BE models with sustainability practices and evaluates the extent to which these models match sustainability criteria. The study proposes to develop a Sustainable Enterprise Excellence (SEE) framework based on TQM/BE models with desired cohesion of ISO standards, guidelines and sustainability reporting indices.
Highlights
The concept of sustainability in industries has gained fame and recognition in recent years (Linnenluecke and Griffiths, 2010)
It has been reported that excellence can only be seen on the path of sustainable development; and the organization that grows in economical, social and environmental dimensions is a Sustainable Excellence Enterprise (Tasleem et al, 2015b)
Authors of this paper suggest that an Sustainable Enterprise Excellence (SEE) framework can be developed on the basis of Total Quality Management (TQM)/ Business Excellence (BE) criteria while increasing the proportions of sustainability measures and practices into it
Summary
The concept of sustainability in industries has gained fame and recognition in recent years (Linnenluecke and Griffiths, 2010). The organizations that realize their role for social and environmental integrity implement sustainable initiatives strategically and seek excellence in operations and growth parameters. Proponents have presented various TQM models, Business Excellence (BE) frameworks such as Malcolm Baldrige National Quality Award (MBNQA), European Excellence Award (EFQM model) and Australian Business Excellence Framework (ABEF) are considered the most suitable (Arumugam et al, 2009) These frameworks promote operational performance and corporate social responsibility practices with emphasis on sustainable results. This paper attempts to present a comparison of famous TQM/BE models through detailed review of established framework elements in contrast to sustainability parameters Further it gives analytical results; indentifies findings to overcome the gaps and suggests recommendations to address futuristic implications and methodology for coherence.
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