Abstract
The adoption of Corporate Governance in public administration companies has as focus on the beginning of organizational management, the seeking of best mechanisms to control and management itself and how to achieve good results in the provision of public services for clients and the society that uses these services. The term Information Technology Governance addresses the concern of managers to properly apply the available human and technological resources, making it possible to obtain better results in the provision of their information technology services in an efficient and transparent manner. This paper presents the results of a research that had as objective to identify relevant and priority actions in the implementation of best practices of Information Technology Services Governance in a public company, identifying the success factors in its implementation directing the analysis under the optic of people and processes. The method used was the application of a quantitative research with the results achieved through a case study that took place between the years of 2009 and 2014. The data obtained in this research reflect the employees perceptions about the implantation process and evidences that real experience obtained with the application of best corporate governance practices in public administration, the strengthening of its productive processes and, above all, the contribution that this dynamism and the improvement in the productive processes inductively impact on the improvement and quality of services provided in information technology by a public company to society.
Highlights
According to Weill and Ross(2006), information technology (IT) has become, over the years, increasingly becoming an instrument for the competitiveness of companies that are constantly seeking to align this technology with the organization’s business strategy, making it strategic for objectives of the organization
What practices that a public company of information technology and communication should consider as a success factor, in the aspects people and processes that can qualify the results in the provision of information technology services to its clients and society Users of these services? this study aimed to identify relevant and priority actions in the implementation of best IT governance practices, which would allow for the mitigation of processes and optimization of the resources required for their execution
Quantitative data analysis-applied questionnaire The relative data for the analysis of the results obtained with the implementation of ITIL from the point of view of people and that identify success factors were subdivided into three themes: (i) Training; (Ii) Knowledge Management; (Iii) Knowledge Integration x Professional Development x Work Processes
Summary
According to Weill and Ross(2006), information technology (IT) has become, over the years, increasingly becoming an instrument for the competitiveness of companies that are constantly seeking to align this technology with the organization’s business strategy, making it strategic for objectives of the organization. Processes, procedures and metrics adopted are terms originating from Information Technology (IT) and in this way a strong dependence on the organizations with respect to the same is created, making it necessary to synchronize with the business. The term corporate IT governance adopted in the field of information technology (GCTI) as one reference to monitor the results obtained in the investments in information technology in the organization through the proper management of its services (Vanni, 2005). With the growing demand increasing the dependence of organizations on information technology, the importance of its management becomes every day, essential
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
