Sustainability Strategic Framing in Corporate Communication: Contextual Semantics of Twitter in the Energy Sector

Abstract

Sustainability has become the prevailing paradigm, a model of conduct, and a central theme in social and media discourses within the past decade. However, it is still a marginal development concept in the interdisciplinary research field dealing with sustainability communication, especially with meaning-making processes in relevant communicative, for example, in corporate and industry contexts. This paper focuses on how the idea of sustainability is framed, anchored, and disseminated in energy companies' communication via social media channels and how the linguistic methods used by energy corporations concerning sustainability co -create theirsymbolic value. Specifically, this study has aimed to understand how the sustainability topic was discussed in the Twitter sphere of the most prominent energy companies in 2020. This study makes a three -fold contribution to sustainable research and practice. First, the study identifies the framing structure of sustainability content in social media communication in the energy sector. Secondly, the study identifies social media data as a viable source of sustainability conceptualization and its understanding through communication. Finally, this study illustrates how text mining and natural language processing (NLP) can be used as a research method for managing big text data and a tool for discovering latent communication structures. Sustainability is present and visible in the communication of the energy industry identified by (1) the semantic construction of phrases in communication that show a future, green, and clean orientation, but it is also strongly declarative, referring to what will be and can be done, and with positive emotions related to the communicated messages; and (2) decoupling from climate change and thus avoiding the industry's responsibility for the impact of global warming but promising clean, sustainable energy transformation and to avoid negative emotional connotation. However, one gets the impression that it takes on the character of a rhetorical art form related to the concept of decorum. In this view, the idea of sustainability is interpreted and shaped through the needs of the industry and as a rhetorical tool in building a positive narrative about companies and is used to gain legitimacy.