Abstract
The study tries to check the relationship between the kinds of accountability and customer loyalty at refah banks in Golestan province. The aim of the present study is the descriptive research applied method; it is correlational and a survey. The populations are all bank customers of Refah bank in Golestan Province that were selected 385 person as sample and Morgan table was used to determine sample size. Random sampling was selected to choose simples. Data is collected by questionnaire. Pearson correlation test to investigate hypotheses of the research. Findings show that there is meaningful relation between ethical accountability, financial accountability, legal accountability, the cultural accountability, performance accountability, political accountability, and structural accountability dimensions and customer loyalty.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Oman Chapter of Arabian Journal of Business and Management Review
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
