Abstract
Four projects developing intelligent dialogue systems are surveyed, including work at Bolt Beranek and Newman, at Carnegie Mellon University (the XCALIBUR project), at the University of Hamburg (the H AM-ANS project), and at SRI International (the KLAUS project). The projects are compared using an evaluation method involving eight aspects of intelligent dialogue: Control, Models, Connectivity, Modality, Form, Knowledge Representation and Inferencing, Knowledge Acquisition, and External Information Sources and Targets. The evaluation method used is proposed as a standard method for comparing and rating intelligent dialogue systems.
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