Abstract
Effective patient-provider communication is essential for providing functional patient-centered care. Research in the Medical and Operations Management (OM) literature has proposed different strategies for providers to effectively communicate and deliver relevant information to patients. In this review paper, we reconcile these two bodies of literature and provide a cross-discipline survey on patient-provider communication. We first propose a patient-provider communication framework to deconstruct the communication strategy into content (what to communicate), timing (when to communicate), and format (how to communicate). We then discuss the impact of effective patient-provider communication on both patients and providers from operational and medical standpoints. Finally, we provide implications for theory and practice by proposing potential research questions for researchers and developing best practices for healthcare practitioners.
Published Version
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: IISE Transactions on Healthcare Systems Engineering
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
