Abstract
Over the last few decades, the workforce in Japan has been rapidly decreasing. At the same time, the number of non-regular employees has been increasing. Under these circumstances, employee satisfaction and commitment to their organizations are important issues. The authors focused on non-regular employees in the Japanese food services industry. In this industry, the proportion of non-regular employees is high, raising their motivation and stabilizing the workforce is a big management task. The authors studied satisfaction and commitment among employees of three major companies using a questionnaire. Factors associated with employee satisfaction were shown to vary significantly by length of employment. Additionally, three patterns of factors associated with employee satisfaction were identified.
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