Survey of job stress and burnout among employees of various occupations at a COVID-19-dedicated hospital

Abstract

Objectives: The aim of the present study was to evaluate the prevalence of burnout among both medical and non-medical workers at a single coronavirus disease 2019 (COVID-19)-dedicated hospital and to find factors significantly associated with burnout. Methods: One hundred seventy-nine respondents (81.4% of the total employees) who answered a questionnaire were included. The questionnaire consisted of 50 questions, including the Maslach Burnout Inventory-General Survey. Multiple logistic regression analyses were performed to calculate the odds ratios for burnout using a non-burnout group as a reference, with adjustment for age, sex, medical or non-medical worker status, presence or absence of work in direct contact with COVID-19 patients, and presence or absence of work without direct contact but which was related to COVID-19 patients. Results: Burnout was equally observed in both medical and non-medical workers; the overall burnout rate was 8.9%. The factors significantly associated with burnout were anxiety in relation to infection with COVID-19, self-quarantine and stress behavior of patients, lack of sleep in comparison to the pre-COVID-19 period, and the desire for more days off, increased staff, hazard pay, and resources for coping with stress. Conclusion: System-level solutions for these factors may be effective for reducing dropout intention, burnout, and resignation of hospital workers.