Support System for Large Diverse Groups of Open and Distance Learning Students in Indonesia

Abstract

This paper presents a case study on implementing support system for large and diverse groups of open and distance learning (ODL) students, based on the specific experience of Universitas Terbuka (UT) in Indonesia. The paper begins with a brief introduction of UT, its context, operational system, and programs, followed by discussion on what, why and how support system is crucial in ODL. Discussion on ODL support system includes core businesses of ODL related to student registration, production and distribution of learning materials, and provision of services by the Regional Office. Student learning support services in ODL are vital to assist student learning, and this is done through various means, such as face-to-face tutorials, online tutorials, and academic counselling. Assessment of student learning is conducted using various methods and instruments, such as tutorial assignments, portfolio and performance assessment, semester examination, and program final assignment. Examination can be taken using paper and pencil test and online examination system as alternative. Use of information and communication technology (ICT) is critical to support management and learning support services in modern ODL system. Discussion on quality assurance system focuses on how ODL support system for students meet quality criteria and standards set internally by the ODL institution as well externally by the accreditation agencies and other stakeholders. ODL support system may vary from one ODL institution to another, depending on the specific context and unique needs of students and stakeholders in their respective contexts. However, there is great confidence that each of the ODL institutions generally adheres to common ODL principles and good practices that are universal to an ODL environment. This paper concludes that provision of effective support system is designed in such a way to facilitate student learning and ensure that services provided meet stakeholders' requirements and students' expectations.