Supply Chain Information Technology (SCIT) and Organizational performance: Evidence from Nigerian Manufacturing Industry

Abstract

This research investigates how the dimensions of Supply Chain Information Technology (SCIT) affect the performance of the manufacturing industry, specifically focusing on selected Nigerian manufacturing companies. The study employed a targeted sampling technique to select 20 respondents from the Department of Procurement and Logistics of each of the five chosen manufacturing companies, resulting in a sample size of 100 respondents. Data was collected from the respondents using a structured questionnaire, and path analysis was employed to analyze the collected data. The findings demonstrate that SCIT dimensions, namely ERP, CRM, EDI, and AAS, have a positive and significant correlation with organizational performance. This association is observed in terms of strategic decision-making, improved understanding of customer preferences, needs, and behaviors, and enhanced data accuracy and order processing efficiency. It can be concluded that implementing SCIT in the manufacturing industry will result in increased operational efficiency, better decision-making, better collaboration, and greater supply chain transparency. This enables managers to proactively address challenges, optimize resources, and drive performance improvements across the supply chain.