Supply chain digitalization and performance improvement: a moderated mediation model

Abstract

PurposeLeveraging the benefits of supply chain digitalization is a big challenge for many firms. To address this issue, this study aims to use information processing theory to explore the mechanisms between supply chain digitalization and supply chain performance.Design/methodology/approachBased on survey data from 223 Chinese companies, the authors tested the moderated mediation model using the Process program in SPSS.FindingsThe empirical results reveal that supply chain traceability and supply chain agility partially mediate the supply chain digitalization–supply chain performance relationship. More interestingly, the above significant mediation effects show differences across industries. In particular, manufacturing firms rely more on supply chain traceability, whereas supply chain agility contributes more to service firms. Lastly, supply chain dynamism is a significant moderator that enhances the mediation effect of supply chain traceability in the supply chain digitalization–supply chain performance relationship.Originality/valueThis study offers new insights into the growing literature on supply chain digitalization by proposing a new moderated mediation model that demonstrates the relative importance of different mediators. The findings also help managers boost their supply chain performance in the digital era.