Supervision Impact on Rehabilitation Counselor Job Satisfaction and Intent-to-Quit

Abstract

In the public vocational rehabilitation (VR) program, recruitment and retention of rehabilitation counselors remains a persistent concern that has broad implications for employee working conditions and the capacity to effectively serve individuals with disabilities. Rehabilitation counselor supervision models have commonly included clinical supervision, administrative supervision, and supervisory working alliance (SWA) variables, though there is limited empirical research exploring how these factors relate to counselor outcomes. A sample of 192 practicing rehabilitation counselors from state VR agencies were surveyed to investigate how these factors contribute to counselors’ job satisfaction and intent-to-quit. Results showed that clinical supervision practices contributed to higher job satisfaction and lower intent-to-quit, with evidence that this effect was mediated through the SWA. Administrative supervision was not a significant contributor to outcomes in multivariate models. Findings suggest that regular supervision sessions that incorporate clinical concerns and balance administrative demands may support counselor retention.