Abstract
The innovative role of “One-Stop Integrated Services” (one-stop service in Indonesia) is now being developed. On the other hand, the problems faced by the community in their efforts to obtain service have not been decomposed precisely. The issue of distance and travel time to the service center (service offices: OSS) and the resulting costs are still burdensome. This situation is very prevalent in communities in districts, cities, and provinces, because Indonesia’s topography is divided into land administration areas and large islands.The aim is to unravel the burden of problems faced by the community of service users in the land administration area and large islands. The authority, main tasks, and functions of the “one-stop integrated service office” can be stretched close to the residents of far-flung communities in remote areas, because the original public service users are there.Technically, the tasks and functions of PTSP services are delegated through sub-district offices in various parts of the region, and may even be delegated to the village offices/village offices. PTSP parties only need to place 1 (one) up to 2 (two) personnel to carry out this task. This technique administratively utilizes government work networks and e-gov networks that are ready and able to mediate recording and transactions in real time. Regional Government Banks can also provide support in the same way to handle the management of super service delivery transactions in various parts of the district.
Highlights
One of the basic principles of good public service is accessibility
The additional burden that usually occurs in this connection is distance, which has implications for the costs and time that must be borne by the community to reach the service center
The accessibility of public services with technical problems, the burden of time and costs caused by the distance to the center of public services began to be realized by people in all corners of Indonesia (Purnomo & Wulandari, 2017)
Summary
One of the basic principles of good public service is accessibility. That is, the location and place of service, in addition to being accessible (Tervo et al, 2013; White, 1981 cited in Moseley, 1997; Farrington, 2005), does not provide additional burdens to customers who need services (Penchansky & Thomas, 1981; Saurman, 2015). The accessibility of public services with technical problems, the burden of time and costs caused by the distance to the center of public services began to be realized by people in all corners of Indonesia (Purnomo & Wulandari, 2017). The second model is the implementation of “One-Stop Integrated Services” (PTSP) This one-door integrated service pattern is held in one place, providing various types of services that have a process linkage and are served through one door. Both models of service delivery have continued until now, but people are beginning to realize that the actual services obtained still leave problems so that they have not precisely met expectations (Purnomo & Wulandari, 2017). Until now, the program of the Integrated District Administration Service does not yet have a conceptual/empirical model so that it is considered to be a mere political monument
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