Abstract
With the rapid development of the service industry, the service supply chain has become one of the most popular areas. With the logistics service supply chain being an important branch of the service supply chain, we should pay attention to the role of logistics service supply chain in enterprises. How to evaluate the logistics service supply chain comprehensively and rationally has become an important task for related enterprises to solve urgently. This paper, through extensive literature analysis and research on logistics service supply chain projects, established an indicator system composed of 18 secondary indicators from three perspectives of customer satisfaction, logistics service capabilities, and co-development ability, using the analytic hierarchy process (AHP) to determine the weight of each index and matter-element analysis to establish a logistics service supply chain performance evaluation model. At the end of the paper, the performance of S logistics enterprise is evaluated. The result turns out to be good, which is consistent with the actual situation, indicating that the evaluation system and method are effective and reliable.
Highlights
As the market competition gets fierce than ever, the needs of customers have become more diversified and differentiated
Yang [11] constructed a low-carbon green supply chain performance evaluation index system based on low-carbon logistics and low-carbon green supply chain theories
Design Ideas of Performance Evaluation Index System. e performance evaluation of logistics service supply chain has tested the correctness of strategic decision of logistics service supply chain management to a certain extent, that is, whether it can improve the overall performance of the supply chain
Summary
As the market competition gets fierce than ever, the needs of customers have become more diversified and differentiated. As British scholar Martin Christopher once put “the supply chain in the market will replace enterprises as the main body of the economy. Research on service supply chain began to receive more attention He believes that the essence of the service supply chain involves five levels: information, process, capability, service performance, and management, which mainly occurs in the entire chain from the initial supplier at the beginning to the most terminal customer in the professional service field. Gao et al [7] integrated the logistics service supply chain from four perspectives: basic level, operation level, management level, and strategic level He pointed out the advantages of strengthening informatization construction, providing a new direction for logistics integration research. Yang [11] constructed a low-carbon green supply chain performance evaluation index system based on low-carbon logistics and low-carbon green supply chain theories
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