Abstract
While exploring trust of leaders and managers in the workplace, this paper establishes a model of superior-subordinate communication, subordinates' level of trust on the leader, and job satisfaction. Using 242 employees in Chinese enterprises, we analyze the relationship among superior-subordinate communication, subordinates' trust with the leader, and job satisfaction. There is a significant positive correlation between communication frequency and affective trust, cognitive trust and job satisfaction. There is also a significant positive correlation between the non-commanding communication style and affective trust, cognitive trust and job satisfaction. There is a significant positive correlation between communication direction and affective trust, cognitive trust and job satisfaction. There is a significant positive correlation between subordinates' affective trust, cognitive trust to the leader and job satisfaction. Subordinates' affective trust and cognitive trust to the leader play a significant intermediary role in the relationship between communication frequency, the non-commanding communication style, the bilateral aspect of communication direction, and job satisfaction. Implications for research and practice are presented.
Published Version
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