Students' evaluation of learning management systems in the personal computer and smartphone computing environments

Abstract

The objective of this study is twofold: 1) to investigate an impact of software quality attributes of a learning management system (LMS) on students' satisfaction in both the personal computer and the smartphone settings; 2) to examine whether LMS quality factors have different impacts in the smartphone context and the PC context. We explore five quality attributes of LMS (capability, usability, performance, reliability and documentation). Data from a survey of 193 students were analysed using ordered logit regression. Findings showed that while only usability and reliability significantly affected user satisfaction in the PC context; all the quality attributes except documentation had a significant influence on user satisfaction in the smartphone setting. We also found that reliability was twice as important to user satisfaction in the smartphone context as in the PC context. The results imply that LMS quality attributes have different impacts on students' satisfaction in the smartphone context from the PC context.