Abstract

This community service aims to explore the condition of micro and small businesses during the COVID-19 pandemic from 4 aspects, namely financial aspects, labour aspects, resilience strategy aspects and government intervention aspects. This research uses a quantitative descriptive analysis method, where data is obtained from questionnaire collection. This research was conducted on active micro and small businesses in Malang City, East Java. The sampling technique used was probability sampling so that it was obtained from 1,052 total population to 80 respondent samples. Research results: First, in the financial aspect, it was found that the majority of all business groups experienced a decrease in sales turnover and business income. Secondly, on the labour aspect, it was found that the small business group was most affected and therefore took more action on the labour aspect, while micro businesses tended not to make changes. Third, in terms of resilience strategies, it was found that the most constraints felt by all business groups were in terms of marketing/selling products. Fourth, on the aspect of government intervention, it was found that of the assistance provided by the government, most business groups have not received assistance, indicating that the assistance provided by the government is still uneven. This research was conducted in the midst of the COVID-19 pandemic situation so that the data collection process was carried out online with limited conditions.

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